Frequently asked questions

No. Every page is open. A free Rindo Portal account gives access to restricted vehicle information, such as full auction sheets and photographs, that is not shown publicly.

No. There is no charge and no deposit to register, and an account does not commit you to a purchase. You choose your import country when you register so the site shows the right destination stages.

Complete auction listings and bidding in Rindo Portal are opened by a deposit, which is set case by case. We tell you the amount and the exact terms before you pay anything.

No. Japanese auction houses admit accredited members only. You authorise a maximum bid in writing and the bid is placed through Rindo on your instruction. It never exceeds your maximum.

The hammer price plus the auction house’s fees and the stated Rindo charges, not your maximum. The maximum is a ceiling, not the price.

Auctions, for the widest choice; Stock Cars, for cars available now at an agreed price; and Dedicated Car Sourcing, for a specific brief. Every route leads to the same checks, purchase handling and export.

Yes. Send the listing link with a sourcing brief and we will check it and report back before anything is committed.

No. The guides exist so you understand what you are looking at, but help sits beside every decision. Ask us about any car at any stage.

We assess the auction report and photographs, explain the grade and the markings, and pursue further checks or an inspection where one is available for that car. Our findings are explained to you before you set a maximum bid or approve a purchase.

No. It is the auction house’s visual inspection on the day, and standards vary between houses. We read the comments and the diagram rather than relying on the grade alone.

Only on your written instruction: a maximum bid for an auction lot, or an approval for a stock or sourced car. Nothing is committed on your behalf without it.

You hear the result the same day, won or not. If won, the purchase moves to payment, then export preparation and shipping.

Vehicle price, Rindo’s charges, Japan inland transport, export preparation and shipping to your port. Destination costs are shown separately because they are paid in your country.

In stages that follow the purchase: after a successful purchase for the vehicle and the stated Rindo charges, then a separate invoice for freight and loading, then local charges at the destination. Methods and currencies are confirmed before you commit.

Roll-on roll-off is usually the simpler choice for one driveable car. A container suits several cars, a non-runner or parts travelling with the car. We recommend based on the car and the destination.

Once the car is acquired and the shipment is booked, we confirm the method and the expected sailing. Sailing and arrival dates are estimates from the shipping line, not guarantees, and we update you if they change.

The documents relevant to a Japanese export: the export certificate with a translation, the bill of lading, the invoice and, where your country requires it, a pre-shipment inspection certificate.

Rindo can handle the import and the arrangements that follow, or you can manage them yourself. The scope and cost of the chosen service are set out before you buy. Your country guide explains the stages either way.

Launch countries are being finalised. Choose your country in the header to see the guidance currently available, or ask us about a destination that is not listed yet.

Yes. Dealers use the same stock, auctions, sourcing and portal as individual buyers, with coordination around a standing brief, grouped bidding and consolidated shipping. Dealer terms are being confirmed and are not yet live.